1.1. The customer has the right to return the received goods back to the Seller within 14 days from the date of receipt. The application for return of the goods is sent to the Seller by e-mail. In the application it is necessary to indicate the order number, the reason for the return of the goods, the name of the customer and the number of his bank account. The amount of the paid order, minus the transportation costs, is returned to the Customer on this account within 14 days from the receipt of the returned goods to the warehouse advmoobel.ee.
1.2. Advmoobel.ee reimburses the cost of returning the goods in cases where:
- The goods were damaged during transportation.
- The goods do not match the order.
1.3. Products must be returned in their original packaging. The packaging must be undamaged, properly prepared and packed. When returning a product, you must provide a confirmation document for your purchase and describe the reasons to return it. A product is returned to advmoobel.ee online shop at the Buyer’s expense. Full price of the purchased product is reimbursed after the purchased product is returned and accepted by advmoobel.ee
1.4. If the returned goods are not in the original factory packaging, or are repacked by the Customer, or in any way damaged, advmoobel.ee reserves the right to revise the amount of the refund based on the reduction in the value of the goods. If the Client does not agree with the recalculation, he has the right to use the opinion of an independent expert.
1.5. advmoobel.ee reserves the right to cancel the order in cases where:
- The client did not pay the invoice on the basis of the order within 5 working days from the receipt of the invoice.
- The Customer has a payment outstanding before advmoobel.ee.
- The client received a negative response to the request for payment by installments.
- The ordered goods have ended in the warehouse of the supplier, and the Customer does not agree with the goods offered by advmoobel.ee for replacement.
1.6. The Customer has the right to present claims to the Seller within 24 months from the receipt of the goods.
1.7. If the product does not comply with the requirements, the Customer has the right to request replacement of the product for the product without defects and meets the requirements for use.